Privacy Policy

Last updated: 13/07/2026

This Privacy Policy explains how Qup DA ("we", "us") collects, uses, and protects your personal data when you use the Qup Pulse app. Qup DA is the data controller. We are registered in Oslo, Norway (org. nr. 998185599).

Qup Pulse is intended only for users aged 18 and over.

Information we collect

• Account information: your email address and PIN.
• Profile information: your username, display name, and profile photo.
• Content you create: posts, comments, messages, and images you share.
• Approximate location, used to show you nearby posts. You can control this through your device settings.

How we use your information

• To provide and operate the app, including your feed, messages, and profile.
• To show you relevant nearby content.
• To keep the service safe, including handling reports and moderation.
• To send you service-related emails, such as verification and password reset.

Your messages

Private messages are stored so they can be delivered and read. Three different things can happen to a message, and they are not the same:

• Hide — you remove a message from your own view. The other person keeps their copy and is not told. The message is not changed or deleted.
• Retract — you withdraw your own message and it disappears for both of you. This cannot be undone. The text is not erased from our servers: we keep it so that reports about it can still be handled.
• Removal by us — a moderator takes a message down. Neither participant sees it afterwards. This can be reversed by us.

We say this plainly because the app says it too: retracting a message hides it from everyone in the app, but does not erase it from our servers.

Moderation and staff access

To keep the service safe we operate a moderation team. Staff accounts have one of two roles: moderators, who can act on content, and administrators, who can additionally manage accounts. Both can read private messages in the situations listed below.

• When someone files a report, moderators can read the reported message and the conversation around it. A single line is rarely enough to judge a complaint fairly.
• A report stores a copy of the message text as it was when the report was made. That copy is kept even if the message is later retracted or removed.
• Moderators can see messages that participants have hidden, that senders have retracted, or that our team has removed. Reading these is not limited to messages someone has reported.
• Administrators can additionally see account details, including email addresses, and can suspend accounts.

Staff access to private messages is a real intrusion and we treat it as one. These tools exist so that complaints can be answered and abuse can be acted on — not for browsing.

Your rights

Under the GDPR you have the right to access, correct, or delete your personal data, and to object to or restrict its processing. You can delete your account and associated data at any time from within the app — see our account deletion page for steps.

Data retention

We keep your personal data for as long as your account is active. When you delete your account, we delete your personal data, except where we are required to retain certain information to comply with legal obligations.

Messages you hide or retract, and messages our moderators remove, are kept in our database rather than erased, so that reports and appeals about them remain answerable. Reports are kept after they are resolved so that repeated behaviour can be recognised.

If you delete your account, ask us and we will remove your messages along with it, except where we are required to keep something to deal with an open report or a legal obligation.

Contact

For any privacy questions or to exercise your rights, contact us at jan.egil.staff@qupda.com.

This English version is the authoritative version. In case of any discrepancy between translations, the English version prevails. It is provided for general information and is not legal advice.